How CCData Pty Limited collects, uses, stores and protects personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
CCData Pty Limited (ABN 84 690 097 922) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains:
This Privacy Policy applies to personal information we hold in connection with our business, including information collected through our website (ccdata.com.au), our survey and data-processing services, and any other interaction you have with us.
CCData has provided survey research and data-processing services to Australian businesses, government agencies, and not-for-profit organisations since 1990. Our core work involves:
We are primarily a business-to-business service provider. In most cases, we handle personal information as a service provider to our clients — the originating organisation (our client) remains the entity that holds the underlying customer or member relationship.
We collect different categories of personal information depending on how you interact with us.
When you contact us through our website, by phone, or by email, we may collect:
Our website (ccdata.com.au) automatically collects limited technical information when you visit, including:
This information is collected via standard web server logs and via Google Analytics (see §10 for cookies and analytics).
When we conduct a survey or process data on behalf of a client, we may receive personal information about that client’s customers, members, donors, patients, or other contacts. This may include:
We do not collect or handle sensitive information (as defined in the Privacy Act 1988) — including health or medical information, racial or ethnic origin, religious or political beliefs, sexual orientation, or criminal record. Our survey and data-processing work is limited to standard customer-satisfaction, market-research, and similar non-sensitive information.
We receive this information from our client under a contract that sets out how the information is to be used, secured, retained, and returned or destroyed at the end of the project.
We do not directly recruit survey respondents from the general public. Where a survey involves contacting individuals directly, the underlying contact list is supplied by our client, who is responsible for ensuring those individuals have been notified of, or consented to, that use.
We use personal information only for the purposes for which it was collected, and for related purposes that you would reasonably expect.
Specifically, we use personal information to:
We do not use personal information for direct marketing without your consent, and we do not sell personal information to any third party.
We may share personal information with:
We do not sell, rent, or trade personal information to any third party for marketing purposes.
Where it is lawful and practicable, you can deal with us anonymously or under a pseudonym — for example, when browsing our website or asking a general question.
We may need to identify you when:
Some of the service providers we rely on operate or store data outside Australia. We use these providers for categories of service such as website analytics, content delivery and security, and cloud hosting and email infrastructure. Our specific providers may change from time to time as we review and update our systems.
The countries to which personal information may be disclosed currently include the United States and other countries in which our service providers operate. Our primary hosting, email, and internal systems are located in Australia.
Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information in a way consistent with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:
We retain personal information only for as long as we need it for the purpose for which it was collected, or as required by law or by contract with our clients. At the end of a project, personal information held on behalf of a client is returned to the client or securely destroyed, as agreed with the client.
If you believe the security of your personal information has been compromised, please contact us immediately (see §14).
You have the right to ask us:
To make a request, please contact our Privacy Officer (see §14). We will:
Where the personal information was collected by us on behalf of a client, we may need to refer the request to that client, as they are the holder of the underlying relationship with you.
Our website uses cookies for two purposes:
We use Google Analytics to collect aggregated, de-identified information about site traffic. You can opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Most browsers also allow you to refuse or delete cookies. Doing so may affect the functionality of our site.
Our services are not directed at children, and our website is not designed to attract or be used by children.
CCData will not knowingly collect personal information from, or engage in survey work with, anyone under the age of 18. Our survey and data-processing work does not target minors. If you become aware that we have collected personal information about a person under 18, please contact us so we can remove it.
We do not conduct direct marketing to individuals. Communications we send are limited to:
You can opt out of any non-essential communications at any time by contacting us.
CCData is not currently a certified member of an external research industry code (e.g. AMSRS, AMSRO, ISO AS 20252). Where we conduct work that is governed by such a code on behalf of a member client, we follow the applicable code requirements in addition to the Privacy Act.
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer (see contact details below).
We will:
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The current version is always available at ccdata.com.au/privacy-policy/. We will note the date of the last update at the bottom of the policy.
Privacy Officer
CCData Pty Limited
ABN 84 690 097 922
| Channel | Details |
|---|---|
| [email protected] | |
| Phone | 1300 858 253 (Mon–Fri 9:00 AM – 5:00 PM AEST) |
| Address | 593–595 Woodstock Ave, Glendenning NSW 2761 |
This Privacy Policy was last updated on 31 July 2026.