Data capture & entry
Paper and digital surveys captured and validated with double-key entry. Hard-copy forms are scanned and keyed in-house.
Survey & data processing · Since 1990
CCData is an Australian-owned survey and data-processing company operating since 1990, specialising in Australian not-for-profits, charities and NGOs. We capture, code and deliver survey data — and we accept responses through any channel, including hard-copy forms scanned and keyed in-house.
12,750,000
35+
Years in operation
Australian NFP
& NGO specialists
Sector focus
100%
Australian-owned
5–10
Business days turnaround
Our services
Every dataset is captured, cleaned and coded by our Australian team — never outsourced, never automated away.
Paper and digital surveys captured and validated with double-key entry. Hard-copy forms are scanned and keyed in-house.
Verbatim coding — reading free-text answers and assigning each to a structured code frame — done by hand, not automatically. Delivered in Excel, SPSS or CSV.
Tabulation, weighting and quality checks, reported confidentially in your chosen format.
Insights & engagement
Processing tells you what came back. These two tell you what it meant, and keep the conversation with supporters going between campaigns.
Comprehensive end-of-campaign reporting across agreed segments, demographics, and both online and offline responses — supported by an interactive Insights Dashboard.
Already a client? Sign in to your Insights Dashboard (opens in a new tab)
SMS and AI agent programs that combine text messaging with conversational AI to automate conversational surveys, Regular Giving and donor reactivation campaigns.
How it works
01
Scope, format and field plan agreed up front.
02
Paper and digital collection, managed end to end.
03
Validated entry and hand-coded open-ends.
04
Tables, weighting and quality checks applied.
05
Clean data delivered in your chosen format.
Industries
Donor, supporter and program-impact data for Australian not-for-profits.
Clean, fast processing so insights land on time.
Patient & clinical data with precision and confidentiality.
Student, parent and staff feedback reported clearly.
Customer feedback turned into smarter decisions.
Precise, compliant handling of sensitive data.
Security & confidentiality
CCData handles personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP 1 to APP 13). Processing and storage are onshore in Australia. Read our privacy policy.
Signed before any data changes hands.
Encrypted at rest and in transit, onshore in Australia.
Only the assigned project team touches your files.
Health services, government departments and research agencies rely on us to handle their most confidential surveys — accurately and discreetly.
What clients say
We have worked with CCDATA to streamline our donation processing and to take on the load at peak appeal times. They have adapted quickly and seamlessly to our specific needs and the team makes itself available for any ongoing queries or concerns. In fact, they have become our extended Supporter Services team! I wouldn’t hesitate to recommend the CCDATA team to prospective clients.
Natalie Brooks
Supporter Services Manager
We found the CCDATA team to be really efficient, not only in their data processing, but also in their customer service, which is so rare these days. We’d definitely recommend them to others!
Michael Turner
Fundraising Operations Manager
The service provided by CCDATA, via the compilation of our print survey results and their presentation in an excellent and personalised dashboard, exceeded our expectations. Great service too! Many thanks.
Sophie Reynolds
Market Research Manager
CCDATA implemented a comprehensive response handling solution, including donation processing, receipting and donor management. CCDATA also provides a range of additional services, such as survey management and merchandise handling.
As a result of outsourcing to CCDATA, our organisation achieved significant cost savings, with donation processing costs reduced and the donor experience improved through faster response times and more efficient handling of donor inquiries.
James Carter
Donor Care & Operations Manager
CCDATA has been a valued partner for the past 25 years. For the past four years, CCDATA has assisted with the back-end processing of donations.
Thanks to CCDATA, we don’t have to worry about receipting, payment processing, document management and manual data entry for our direct mail appeals. This frees us to focus our energy on our lifesaving work in prevention, support and research, and looking after our donors.
The friendly staff at CCDATA are like an extension of our own team. We get responses to our questions within an hour. They adapt as our needs change. Our donations are accurately processed and deposited within 24 hours.
We’d highly recommend CCDATA to anyone who wants to ease their admin burden.
Rebecca Collins
Fundraising Finance Manager
Our organisation has partnered with CCDATA for over 26 years to manage its donation lines, ensuring each donation is processed quickly and efficiently, leading to increased donor satisfaction.
The reason we’ve stayed with CCDATA for so long is simple: we couldn’t be happier with their service. Their understanding, flexibility and high level of customer service help us manage our fundraising campaigns and our online merchandise more efficiently — and save us money. In an ever-demanding world, that gives us real peace of mind.
The convenience of a simple, low-cost-per-transaction model makes budgeting easier. We also avoid the upfront costs and headaches that can come with maintaining our own donation software and infrastructure.
CCDATA’s expertise in donation and response management allows our team to focus on its core mission of saving lives.
Andrew Mitchell
General Manager — Fundraising & Supporter Engagement
Frequently asked
CCData delivers analysis-ready survey data in Excel (.xlsx), SPSS (.sav), CSV, and customised client formats. We can also match an existing template or tabulation layout you already use, so the data arrives ready to drop into your reporting.
Typical turnaround is 5–10 business days from receipt of a clean brief and data. Large national collections and mixed-mode projects can extend this; every project is scheduled to a written delivery date agreed up front.
Every project is covered by a confidentiality agreement signed before any data changes hands. CCData handles personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP 1 to APP 13). Processing and storage are onshore in Australia, data is encrypted in transit and at rest, and access is limited to the assigned project team. We can sign data-handling agreements that meet your own privacy obligations.
Yes. CCData accepts survey responses through any channel, including scanned hard-copy forms, postal returns, online surveys, telephone interviews and mobile capture. Paper forms are scanned and keyed in-house, and paper and digital responses are reconciled into a single consistent dataset.
CCData handles projects from a few hundred responses through to large-scale national collections. The same double-key validation and hand-coding of open-ended responses applies at every scale, and our systems scale efficiently without compromising accuracy.
Yes. Verbatim coding is the process of reading free-text survey answers and assigning each to a structured code frame so the responses can be counted and analysed. CCData codes open-ends by hand rather than automatically, and can work to your existing code frame or build one from the data.
Absolutely. We create reports tailored to your goals — whether that's statistical tables, visual dashboards, or executive summaries.
Yes. CCData produces a comprehensive end-of-campaign report covering agreed audience segments, demographics, and both online and offline responses, so results from every channel sit in one consolidated view. The report is supported by an interactive Insights Dashboard with data visualisations, comparison of online against offline results, and identification of trends and changes in supporter behaviour to inform the next campaign.
Yes. CCData runs SMS and AI agent programs that combine text messaging with conversational AI to automate conversational surveys, Regular Giving programs and donor reactivation campaigns. Supporters can ask to speak to a person at any point, and every message carries a functional unsubscribe as required by the Spam Act 2003 (Cth).
Pricing
Most CCData engagements fall within AUD $5,000 – $50,000, depending on sample size, response mode (paper, digital or mixed) and reporting complexity. Every project is quoted in writing before any work begins.
Tell us what you're collecting and we'll get back within one business day with a clear plan.
or call 1300 858 253