Giving you a helping hand

We understand how important your supporters are to your cause and how hard you work to raise much needed funds. The ability to be fast and accurate with your donation handling can make all the difference to the success of your fundraising campaigns and ongoing supporter retention.

That’s where we come in. Crystal Clear Supporter Services takes the stress out of the administration side of things and lets you concentrate on delivering great fundraising campaigns, helping you to raise even more money for your beneficiaries.

What we do

We gain an in-depth understanding of your supporter service needs and provide the solution that works best for you. Our service offering ranges from full service delivery to helping you set up and refine your own systems and processes.

We treat your supporters with the utmost respect and handle each interaction as if we were part of your charity. We understand that each charity has its own quirks so we assign a dedicated account manager to get to know you and your cause.

Our services include:

  • Secure opening, sorting and batching of supporter responses
  • Donation processing – cheque, credit card, cash
  • Regular giving donation set up and ongoing monitoring
  • Thank you letters and receipts, welcome communications and forms
  • Rejection processing
  • Inbound call centre
  • Survey design and data capture
  • Data transfer and results analysis
  • Bespoke solutions in your charity
  • PCI DSS compliant

What this means for you

Our dedicated and experienced team work hard to ensure that all your supporter service needs are taken care of. This means that you can be timely and responsive with your fundraising campaigns and get an immediate indication as to how well you’re doing. Your in-house supporter service team will be freed up to focus on high quality, enhanced supporter interactions.

Our bespoke on-site service will enable your supporter service team to be trained up on best practice methods to ensure that your donors experience the best possible supporter journey and stay with you for the long term.

Our clients

We have a range of charity clients who we work with to provide excellent supporter services, these include:

  • Variety Australia
  • Indigenous Community Volunteers
  • Cancer Council NSW
  • Princes Alexandra Research Foundation
  • Assistance Dogs Australia
Contact us 1300 858 253 to find out how we can provide you with excellent supporter services, supporting you to raise even more money for your cause.